Refund & Cancellation Policy
Last updated: September 11, 2026
Important: Refund eligibility depends entirely on the airline's fare rules for your specific ticket. Many consolidator fares are non-refundable. Always review the fare conditions with your agent before purchase.
1. Cancellation Requests
To cancel a booking, contact us immediately:
- Phone: +1 (844) 954-5276 (24/7)
- Email: info@skykaro.com
- Reference your order ID (e.g. SKY-260130-XXXX) in all communications
2. Refund Eligibility
- Fully Refundable fares: Refund issued within 7–14 business days to the original payment method, minus SkyKaro's service fee.
- Partially Refundable fares: Airline may assess a cancellation penalty; remainder refunded after airline confirmation.
- Non-Refundable fares (most consolidator tickets): No refund of base fare; taxes and fees may be partially recoverable depending on airline policy.
- 24-Hour Rule: For tickets purchased more than 7 days before departure, cancellation within 24 hours of purchase may qualify for a full refund (US DOT requirement for tickets to/from the USA).
3. Date Changes & Modifications
Changes to travel dates are subject to the airline's change fee plus any fare difference. Change fees typically range from $50–$300 per person depending on the airline and route. Contact us before making any changes.
4. SkyKaro Service Fee
Our service fee of $25–$75 per ticket (disclosed at booking) is non-refundable in all circumstances, as it covers our agent's work in researching and securing your ticket.
5. Airline-Initiated Cancellations
If the airline cancels your flight, you are entitled to either a full refund or rebooking at no charge. SkyKaro will assist you in claiming this refund from the airline at no additional fee.
6. Refund Processing Time
- Credit/debit card refunds: 7–14 business days
- Processing may take longer during peak seasons or for international payments
7. Contact for Refunds
Refund requests must be submitted to info@skykaro.com or by calling +1 (844) 954-5276. Please have your order ID and booking confirmation ready.